Everything a buyer asks first

Businesses. Hookah lounges and shisha bars, smoke shops and tobacconists, specialty and lifestyle retail, hospitality groups buying for their own venues, and established distributors. We ask for something that shows the business trades, such as a licence, a storefront, a website or a registration number.

No. Trade accounts are for resale or for equipping a venue. Personal orders belong on the retail store at kaloud.com.

Applications are read by the wholesale desk rather than processed automatically, so the answer depends on how quickly we can confirm the business. If anything is missing we will write and ask rather than decline quietly.

The desk confirms the business, agrees your terms and sends the price list. Portal access is issued at the same time, with a code tied to your account.

Yes. Minimums are agreed with your terms when the account is approved and vary by market and by how much of the range you carry. Ask the desk and you will get the number for your case rather than a generic one.

Per account. Your rate is attached to your account rather than published as a code, and volume breaks apply per line as quantities rise, so depth on a single item is rewarded on that item.

The full sheet goes out with approval. If you need an indication before that, write to the desk with the market and the range you are considering and we will give you enough to plan against.

By quote through the desk rather than by an automatic discount. Complete systems sit at the top of the catalog and the number is set against the order in front of us.

Yes. International accounts and territory distribution are handled by the same desk. Name the market on your application and we will come back on terms and logistics for it.

Online resale is agreed case by case. Your own storefront and third party marketplaces are treated differently. Ask before you build the listing and the position is settled in advance.

Not as a standard part of the program. If your model depends on it, raise it on the application and the desk will tell you what is possible for your market.

Territory arrangements are considered case by case for distributors with real coverage and a commitment to hold the range. They are written down rather than implied.

Purchase order billing against your account, invoiced through the same system as the rest of your order history. Payment terms are agreed with your account.

A private desk for approved accounts. The whole catalog priced at your rate, volume breaks applied per line, purchase orders submitted straight from the catalog, your order and invoice history, and the official asset library.

With your account email and the access code issued to you at approval. There is no public code and no self registration, which is deliberate.

Yes. The asset library holds more than 700 official images with approved copy per item, cleared for your listings and your social. It is pulled live, so what you publish never falls a version behind.

No. Send a purchase order to the desk and it is entered for you at the same pricing. The portal is a convenience, not a requirement.